Refund policy
Right of withdrawal
You have a 14-day right of withdrawal from the day you receive your order. If you wish to exercise your right of withdrawal, you can easily do so via our Withdrawal button at the bottom of the website or by contacting us at info@koreancosmetics.se.
You may return all or part of your order.
For a return to be approved, the product must be in the same condition as when you received it: unused, unopened and in its original packaging. A receipt or order confirmation must be provided on request.
EU standard withdrawal form
Under EU consumer rules, you may also use the EU standard withdrawal form to exercise your right of withdrawal. Using the form is not required – you can just as well use our Withdrawal button or contact us by email.
The EU standard withdrawal form is available at the bottom of this page.
Return shipping
For returns under the right of withdrawal, a return fee of SEK 99 is charged and deducted from your refund. The fee only applies to returns where the customer chooses to exercise the right of withdrawal.
Once your return request has been registered, you will receive instructions on how to send the return back to us.
Uncollected parcels
If a parcel is not collected and is therefore returned to us, an administrative fee of SEK 150 is charged. The fee covers part of the costs for shipping, return shipping, handling and administration.
The fee is deducted from the refund once the returned parcel has been received and inspected. Any refund can therefore not be processed until the parcel is back with us.
If the parcel is not returned to us by the carrier, no refund can be made until the parcel has been received or the shipment has been investigated.
Hygiene products
For hygiene reasons, we cannot accept returns of products that have been opened, unsealed or used after delivery.
Free gifts
If your order includes a free gift, the gift must also be returned if the return means the order value no longer meets the conditions for the gift.
If the gift is not returned, we reserve the right to deduct the value of the gift from the refund.
Damaged, defective or incorrect products
Always check your order when you receive it. If a product is damaged or defective, or if you have received the wrong item, please contact us as soon as possible at info@koreancosmetics.se and we will help you resolve the issue.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
Opened or used hygiene and skincare products
Custom-ordered or personalised products
Gift cards
Exchanges
We do not offer direct exchanges. If you would like a different product, we recommend returning the product and placing a new order.
Refunds
Once we have received and inspected your return, we will let you know whether it has been approved.
If the return is approved, the amount is automatically refunded to the payment method used for the purchase. Refunds are normally made within 5–10 business days after the return has been processed.
Please note that it may take a few more days before the refund shows in your account, depending on your bank or payment provider.
If more than 15 business days have passed since your return was approved and you have still not received your refund, please contact us at info@koreancosmetics.se.